A Collective Shout supporter has been offered a $200 voucher from Ultra Tune after making a complaint to their Head Office.
In what appears to be a cut and paste form letter, Ultra Tune National Customer Service Manager Tania Plumpton utilises a range of justifications for the company’s routine sexism.
“We are sorry that you hate our advertisements sexist toward women” (sic)
Ms Plumpton assures the complainant that Ultra Tune’s Executive Chairman, Sean Buckley “stands by” the ads (what a relief). Sean Buckley has previously insisted that the ads are funny, despite overwhelming feedback from the public that they are sexist and juvenile.
“Only 300 complaints were made”
According to Ms Plumpton, only 300 people complained about their latest “Unexpected Situations” ad (only 300!) which amounts to “0.006% of the audience”- with the implication being those who objected to the ad were a tiny minority.
It doesn’t work like that. In fact, research on customer complaints suggests that 96% of unhappy customers don’t complain (although 91% of these will not return), or that for every 26 unhappy customers, only one will lodge a formal complaint. Ultra Tune received 300.
Those of us who have ever made a formal complaint about an advertisement to the ASB know how difficult this process can be. The fact that more complaints are not being made is not an indication of community acceptance, but rather, a difficult and ineffective complaints process.
As advertising is not pre-vetted, it is up to members of the community to find the time to make a formal complaint for offending ads to be investigated in the first place. Many people are not aware that they can even make a complaint, or who they might complain to. Complainants must be able to describe the ad, including the channel it was on and at what time. Many others may be dissuaded from making a complaint given the process has consistently failed to lead to any successful outcome, leaving complainants to believe that making complaints is a waste of time and deterring them from bothering in the future.
This is not evidence of a successful advertising regulation system, it’s just the opposite.
Convicted rapist Mike Tyson went through a “dark period”
Ultra Tune’s latest ad went a step further, featuring convicted rapist Mike Tyson. The former boxer who bragged about beating his wife and described his enthusiasm for enacting sexual torture on women has “deep regret and remorse” for the “dark period in his life”, presumably, the time when he raped a woman and bashed his wife. Ultra Tune defends their decision to feature a convicted rapist in their ad because Tyson has appeared in other movies.
Sean Buckley gives money to sports
The letter goes on to boast about Sean Buckley’s “generous support” of local combat sports that would “simply cease to exist”, with athletes who “would not be able to realise their dreams within this sporting arena”. It is unclear what any of this has to do with complaints about Ultra Tune’s consistently sexually exploitative advertising.
Sexism sells so Ultra Tune will continue to profit from sexploitation
Ms Plumpton then argues the sexist advertising is effective, resulting in a steady growth in sales. Evidently ethics and corporate social responsibility have little weight so long as Ultra Tune can profit from the exploitation of women.
The letter concludes as follows:
“We take all of our complaints very seriously and whilst we disagree with your thoughts on our advertisement, we would like to extend to you a $200 voucher that you (or your family) can use in the next 12 months at any of our Ultra Tune centres throughout Australia.”
Ultra Tune believes that they can convince consumers to overlook their sexist advertising with a mere $200.
Have you made a complaint to Ultra Tune? Contact their Head Office today and ask for your $200 voucher: email@example.com
Watch Mike Tyson’s awkward interview on Sunrise
Honey Birdette sexploitation highlights Ad Standards Board incompetence.
The Advertising Standards Board has upheld complaints against Honey Birdette’s sexist ‘Office Party’ advertisements, featuring fully clothed men in suits alongside lingerie clad women. However, this ruling accomplishes very little, given Honey Birdette replaced this ad over a month ago with their “Sorry Kids, we gave Santa the night off” ads depicting Santa spanking a model.
This latest development only serves to highlight the Advertising Standards Board’s ongoing failure to adequately regulate sexist advertising, and the willingness of stores like Honey Birdette to exploit an ineffective system of advertising regulation.
In response to this issue, Collective Shout supporter and petition starter Kenneth Thor has taken the fight against Honey Birdette sexploitation and the ASB’s inability to address it to members of parliament. In a letter to Victoria MP Rachel Carling Jenkins, Kenneth has highlighted the many failings of the Advertising Standards Board:
Pic credit MTR/Caters Media
I write to ask for your support in putting an end to porn-style advertising being allowed in family friendly shopping centres and amending the current legislation (or lack of) around Advertising Standards.
Serial offenders like Honey Birdette exploit broken advertising system
The Advertising Standards Bureau (ASB) has upheld no less than 9 out of 21 complaint case reports against Honey Birdette over the years. Honey Birdette have been ordered to take down highly sexualised and offensive posters from their shop windows, but they replace them with something just as bad or worse.
In this current system, as long as the advertiser takes down the ad eventually (in their own good time), it is registered by the ASB as a compliance. It does not matter if the replacement advertising is as bad or worse, it is considered a separate ad and requires a new set of complaints to be lodged. For example, in the last 5 months, they have been ordered to replace 4 ads!
Each case report consists of multiple complaints and requires the arduous effort of lodging complaints, waiting, sending in photo evidence, waiting up to 3 months, while the damage is already done. The worst thing is, there is nothing stopping the advertiser from breaching the code again. They can go through this process every day for the next ten years and the ASB will still register them as compliant, and the ASB can still boast about how effective self-regulation is with a 100% compliance rate. It is the biggest joke.
Content Warning: Some content including in this post may be distressing, but it is content the ASB is promoting to your children.
If an adult gave your child a Hustler magazine, what would you do? Perhaps contacting the police might be an appropriate response.
But what if the adult was the Advertising Standards Board, and the pornographic magazine was the address for a hardcore porn website, complete with prostitution services featuring young women engaging in live sex shows, including being penetrated with objects?Read more
Collective Shout call for financial penalties for repeat offenders
Honey Birdette are no stranger to the Advertising Standards Board. The sex shop which masquerades as a high end lingerie store in major shopping centres across Australia have repeatedly breached the advertising codes showing little regard for the self regulated system currently operating in Australia.
We've been writing about Honey Birdette's porn themed advertising since 2011.Read more
Originally published on The Conversation
Advertising and sex are two of the oldest professions in the world. Indeed, one of the earliest uses of advertising was to advertise sexual services; prostitutes in Ancient Greece carved ads into the soles of their sandals so that their footprints read: “Follow me”.
Sex and sexism, however, are different things. One is fun and most people do it at some time in their lives; the other is offensive and should never be done at all. But if recent events – from Eddie McGuire to Steve Price – are any indication, it seems sexism, like porn, is something you only know when you see it.
If you need to know how this plays out in advertising, the award-winning Game of Balls ad is sex-in-advertising. The Ultratune ads are sexism in advertising, as is the campaign using pre-teen models in sexualised poses to advertise dancewear.Read more
We've spent years dealing with the Advertising Standards Board, and in this time, we've seen the many flaws in the system- one we argue needs a complete upheaval. Of course, the industry likes things exactly the way they are. As the Australia Institute said in the Letting Children Be Children report, "… advertisers also have an interest in avoiding government scrutiny that may lead to stronger regulation of advertising in the interests of the general public…Self-regulation is a strategy that enables the industry to avoid such scrutiny."
We've made a list of flaws in the current system, and narrowed it down to 25.Read more
*Update: Westfield and Vicinity Centres have directed Honey Birdette to pull down its highly sexualised signage
Honey Birdette, the sex shop masquerading as a high-end lingerie store has a long history of using pornographic images of women in their shop front advertising. And they've been getting away with it- for years.
Despite Advertising Standards Board rulings that their highly sexualised ads are in breach of codes and standards, Honey Birdette refuses to comply with rulings, even going so far as to post on their Facebook page, "Nobody tells Honey B's when to take down her signage!"
Honey Birdette, the sex shop masquerading as a high end lingerie store, continues to blatantly disregard rulings from the Advertising Standards Board in regards to their porn-themed advertising.
Despite the Advertising Standards Board upholding complaints for various large store front posters featuring soft-core porn imagery, including one showing a woman with tape over her nipples, Honey Birdette have highlighted one of the gaping holes in the system of ad industry regulation by refusing to comply with ASB rulings.
So it's no great surprise they've done it again- defiantly.Read more